Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 714-539-5101 or make an appointment online!

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TESTIMONIALS

"Excellent service."


-Karla L.

"Harvey and crew, are the best!!!"


-Cindy W.

"Harvey was truly honest since we first spoke, he told me in detail what he was gonna do to my car and he didn't try to sell me more parts or service, I love that he just wanted your business without trying to Hustle you for more I'll be definitely coming back here."


-Kevin U.

"They get the job done at a reasonable price!"


-Dick A.

"My family and I have been going here for years! I have learned a lot about cars from Harvey...he explains everything very well. He keeps me very well informed. The prices are more than reasonable, when you consider the fact that you are getting excellent work done, by someone who enjoys working with cars and genuinely cares about his customers! I actually don't mind going g to "the mechanic" anymore. Harvey has become a friend and I trust him completely!"


-Cheryl D.

"Harvey is amazing! Straight shooter won't steer you wrong or try to take advantage of you."


-C. T.

"Harvey and his crew are my go to auto repair shop. I don't feel like I am being sold on extra services I don't need. Harvey has always been honest in letting me know if I need a service now, or if I can wait. I find his rates reasonable and his service excellent."


-Deborah J.